Policy
Privacy
We store the name, WhatsApp number, email if you gave one, city, and delivery address you submit. We store booking, payment references, priority numbers and messages we send you. We do not store card numbers or EcoCash PINs. Paynow does that part.
Why
To take the booking, assign priority, allocate stock, deliver, refund, and answer you. Staff can see the booking they need for that work. Role limits what each person can change.
Attribution
If you arrive with a campaign parameter or a referrer, we store that against the visit and, if you book, against the booking. It is how we see which advert produced a paid booking. It is not sold as a list.
How long
Financial and booking records are kept. We do not physically delete them to tidy a screen. You can ask support what we hold on your WhatsApp number.