Policy

Delivery and collection

Published 7 October 2026

Choose delivery or collection when you book. You can change your mind by contacting support before stock is allocated. After the delivery fee is locked onto an allocation, that fee is the one on the balance.

Fees

Delivery estimates differ by city. Collection costs nothing. A missing city uses the default estimate. The public pages for Harare, Bulawayo, Gweru and Mutare explain that priority itself is national.

Collection points

Desks listed at launch are planned. They are places we intend to hand over allocated goods. They are not shops with stock in the back. Your booking will name the desk, or a courier, only when there is something to hand over.

Updates

Dispatched, delivered and collected are recorded by operations. “Delivered” or “collected” is what marks a purchase complete and unlocks a review.

Purchase credit

The fee comes off the price. It does not confirm stock.

Worked example for a $99 target, a $5 booking fee and a $4 Harare delivery estimate. These are not a supplier quote. Your booking uses the target and fee printed on that product, and the delivery fee locked for your city.

Target price$99.00
Booking fee, later applied as credit− $5.00
Goods still due$94.00
Delivery estimate+ $4.00
Still to pay if allocated$98.00

Priority is written only after Paynow verifies the booking fee. A larger or later payment does not jump the queue. If a supplier cannot fulfil, the refund rules on the booking policy apply.

Read the booking policy

Briefing

Ask a person about a list.

This opens a support ticket. It does not create a booking, it does not take a payment, and it does not reserve a place in the queue.

Booking fee per unit becomes purchase credit after Paynow verifies it. A quick look is not a booking and not confirmed stock.

View priority list

Studio reference photograph. It is not proof that this unit is in a Zimbabwe warehouse.