FAQ
Black Friday ZW questions
Plain answers on priority numbers, Paynow booking fees, purchase credit, stock confirmation and refunds.
Does paying the booking fee mean the item is in stock?
No. The fee secures your priority number and becomes purchase credit. Stock is confirmed only after a verified supplier commits quantity and price.
What happens to my fee if the supplier cannot supply?
Your unused booking credit is refunded through Paynow. We do not convert it into revenue while it is still owed to you.
Can someone pay more and jump ahead of me?
No. Priority follows the order of verified Paynow booking payments. A larger fee does not buy a better number.
When do I pay the rest?
After units are allocated to your priority number. You will see a secured price, the credit already applied, any delivery fee, and a payment deadline. The balance is paid on Paynow.
Which cities do you deliver to?
Delivery fees are estimates by city until your allocation is confirmed. Collection points are listed on the booking form when they are active. Priority itself is national: a Harare booking does not outrank an earlier Bulawayo booking.
How do I see my booking?
Use My Bookings with your reference and WhatsApp number, or sign in with the same email.